Service Department

The FUEL Service and Repair software application organizes the work of the dealership service department from the moment a customer appointment is created until the customer pays for the repair. This includes controlling the work of technicians, requesting parts, posting charges to the repair order and collecting payment from the customer.

The FUEL Service and Repair software modules are specifically designed for all repair stages and make business data available in real-time:

Customer and Vehicle management

The application maintains a detailed record of each customer, his vehicles, and full service history which can be quickly accessed by the users.

Vehicle:

Stores full vehicle information including transmission, license numbers, manufacturer code, vehicle model, color, warranty expiration date, and more.
User can inquire service history by VIN, owner, make, model and more.
Allows easy update of owner information.
Allows to connect to third-party VIN databases to validate VIN information *

Vehicle Main Information:

Vehicle Additional Information:

Customer

Maintains service and parts customers.
Stores extensive customer information including full name, cross-reference names, address, phone, e-mail, and driver data.
Provides service and parts pricing options.
Assigns an unlimited number of vehicles to one customer.
Allows quick verification of owners with multiple vehicles.

Address Information:	Vehicles Information:
Additional Information:	Parts Information:
Service Information:

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Vendor Management

Stores extensive vendor information including full name, cross-reference names, address, phone, e-mail.

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Appointments

Appointment scheduling options provide simple and powerful means to record, update information about customers that require service and allow user to better utilize technicians time each day.

Stores information about appointment date and time, the name of the service advisor who communicated with the customer, and what the customer would like performed.
Searches for appointments by date, time, service advisor, customer, vehicle and more.
Increases the speed of scheduling appointments by allowing minimum data to be needed.
Provides list and calendar view of appointments.
Converts appointments to repair orders with just a click.
Ability to schedule appointments based on technicians and company schedules.

Appointment:

Appointments Calendar:

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Repair Order

During the key repair stages this document is used to maintain information about labor, parts, shop charges, hours spent by technicians, discounts, sublets and deductibles applied and more.

Quickly and easily create repair order for customer and vehicle.
Records full information about the service including mileage in, payment type, promised time.
Automatically calculates estimated duration and amount of charges.
Ability to enter customer pay, warranty or internal charges.
Create immediate estimate for customer approval.
Establishes and checks priorities.
Matches customer complaints to user-defined operation codes which store information about flat rate hours, sale amounts, duration and more.
Allows printing work order for technicians immediately.
Checks database for open repair orders for customer or vehicle.
Easily transfers an appointment to a repair order without duplicate input.
Checks for possible customer comeback in history.

Allows to user third-party labor time guides *.

Repair Order:

Repair Order Line:

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Dispatch Monitor

FUEL Service and Repair software contains all the necessary options for quick distribution and monitoring of all repair orders from one terminal.

Allows quick print of work orders.
Checks technician's availability.
Recommends available technicians with appropriate skills.
Allows assigning or removing technicians from jobs.
Records start and finish time.
Calculates actual hours for technician's.
Ability to put work on hold.
Stores user comments on repair history.
Displays technician's jobs and their punched and flagged time's.
Ability to monitor all technicians and repair status from one monitor.
Ability to view assigned work for all technicians and see approximate time, when the technician is free.

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Technician Terminal

Each technician has a possibility to control the repair process more precisely with the technician terminal. This module allows to shorten the time necessary for communication between service advisors, parts managers and technicians.

Allows the technician to clock himself in and out for payroll.
Displays repair orders to which the technician was assigned.
Allows technician to record start and finish time on each job.
Displays working hours.
Saves technician′s comments about the repair.
Allows technicians to request parts by part number or description right from his bay.
Can be customized to allow each technician to see as much or as little as managment desires.

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Parts Manager Terminal

FUEL Service and Repair software offers a parts management feature that is customizable for users that have in depth parts inventory to those who only stock minimal inventory and purchase as needed from multiple vendors.

Stock unlimited number of parts using different categories.
Easily add to your inventory with a few keystrokes.
Quick adding of parts to the repair order.
Extremely simple to use to increase accuracy.
Uses the same customer database as service to provide customer based pricing.
Allows technicians to request parts by part number or description right from his bay.
Stores pricing, bin location and ordering information by manufacturer part number or user″s customized part number.
Special reports available for stocking suggestions.
Easy communication between service and parts personnel.

Parts Manager Terminal:	Part Pricing Information:
Part Stocking Information:	Part Miscellaneous Information:

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Posting Charges

In the Post Charges module, FUEL Service and Repair software calculates labor and parts sales automatically based on users settings. Users then have the ability to quickly display or change any sales totals with only a few keystrokes.

Allows quick display of invoice totals.
Allows user to enter or update labor and parts charges.
Tracks sold hours and technician hours actually spent per repair.
Easy add or update Sublet and Miscellaneous charges.
User can apply discounts or add a deductible with ease.
Ability to review and update technician time.
Tracks all costing for quick access.
Easy access for informing customer with up to date estimates.
Allows advisor to enter his comments to be stored with repair order.
Quickly displays total charges for Customer Pay, Internal and Warranty.
Ability to print pre-invoice or final invoice as many times as needed.
Creates and maintains warranty information such as claim type, failure codes, complaint codes and approval codes.
Has the ability to set up several warranty companies with different rates.

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Cashiering and Accounting

The cashiering monitor automates the process of collecting payment from customers and preparing the charges of the repair order to be posted into accounting.

Displays total customer, warranty and internal charges.
Records customer payment history.
Prints pre-invoice and invoice.
Posts customer, warranty and internal charges to appropriate accounts.
Allows authorized users to update automatically calculated items such as shop charges and taxes.
Ability to modify purchase order, comments and mileage out on invoice.
Receives payments from A/R customers.
Closes repair order once all payments have been accounted for.
Records all operations into Master Transaction Ledger and displays them in a readable way
Easily setup your existing chart of accounts in FUEL Service and Repair software.
Complete integration with Quickbooks
Once data is in Quickbooks, it can still be easily reviewed or edited.

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Parts Inventory

The FUEL application manages the work of the Inventory with the Last-In-First-Out method, which is used, when any inventory part is sold to customers, received from vendors, returned from customers or to vendors.

Allows to quick adjust Inventory on hand values.
Contains a special list, which allows to quickly find the necessary operation with this or that inventory part and associated LIFO cost.

Inventiry Adjustment:

Inventory Control Journal:

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Service Reports

This application provides FUEL Service and Repair software users the ability to quickly get up to date information in report format.

List reports for everyday use such as appointments and open repair orders
Run weekly/monthly reports for payroll
Run productivity reports for technicians and service advisors
Produce customer or vehicle reports
Useful setup reports for labor operation codes
Analytical reports for operation code usage

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